FAQs

 

How can I contact Norsekers?

You can email us at norsekers@gmail.com and one of our customer service advisors will be happy to help!

 

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

 

What payment methods do you accept?

We accept all major debit and credit cards (VISA, Mastercard, AMEX) and PayPal payments.

 

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

How long will it take to receive my order?

Once you place your order, please allow 1-3 business days to process your order. After that expect your order to be delivered from 8 - 15 business days.

 

 

We apologise for the inconvenience in regards to shipping. We’re currently moving and consolidating inventory across our warehouses, which has temporarily slowed down our processing and dispatch times. Our team is working through orders as quickly as possible and we appreciate your patience while we complete the transition. To help compensate for this we're currently offering shipping free of charge.